Welcome to the King's NMS Computing Support Service Desk

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Urgent issues can also be reported to the Service Desk in person at our offices S3.14, S3.15, S3.16, S3.17 and S3.26, Strand Building. The opening hours are Monday-Friday 09:00-16:00 (closed Wednesday afternoons).

User documentation is located in NMS User Wiki: https://apps.nms.kcl.ac.uk/wiki/computingsupport/services/start

PLEASE NOTE: The Service Desk is for King's HPC³ and issues within the Faculty of Natural and Mathematical Sciences only. For other issues, please contact KCL IT on tel. 8888 or 8888@kcl.ac.uk

Open a New Ticket


Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status


We provide archives and history of all your current and past support requests complete with responses.

NMS System Updates Via Twitter

We use Twitter to inform you of current known system issues. Please view recent tweets before opening a new ticket. We also retweet any other IT issues that may be affecting users within the School.

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